Cloud Kitchen & Delivery System

1.Problem Statement

Cloud kitchens face fragmented order management across aggregators, websites, and calls, leading to missed orders and reconciliation inefficiencies. High commission fees (15-30%) from third-party platforms erode profitability, while unoptimized rider logistics increase delivery times and costs. Lack of real-time operational visibility hinders data-driven decisions, impacting customer satisfaction and kitchen efficiency.

2.Solution Provided

We developed an AI-powered Cloud Kitchen & Delivery System with:

• Dual Order-Acceptance Models – Restaurant-first (capacity-based) and Rider-first (availability-based) to prevent orphan orders.

• Unified Order Management – Aggregates multi-channel orders into a single dashboard.

• AI Route Optimization – Reduces delivery times by 20% with dynamic routing.

• Commission Analytics – Tracks fee structures to shift 23% orders to low-cost channels.

• Real-Time Tracking – Live ETAs for customers and kitchens via map-based interfaces.

• Digital Wallet for Riders – Enables instant payouts, eliminating cash handling.

• Inventory & Menu Management – Real-time stock alerts and A/B-tested pricing.

• Loyalty & CRM Tools – One-tap reorders and referral programs boost retention.

• Role-Based Dashboards – Custom views for owners, riders, and admins.

• Centralized Ticketing – Streamlines dispute resolution with audit logs.

3.Business Impact

The system reduced delivery times by 20% through AI routing and cut commission costs by 23% by prioritizing direct orders. Customer repeat rates rose 15% via loyalty programs and seamless reordering. Real-time inventory tracking minimized waste, while data-driven insights optimized kitchen throughput and marketing spend. The platform transformed operations into a scalable, profit-focused ecosystem with end-to-end visibility.